Job Description

Role: Salesforce Technical Delivery Manager
Location: King of Prussia, PA(Hybrid)

Can do only W2. NO C2C



Role Overview:

• The Salesforce Technical Delivery Manager will lead the end-to-end delivery of enterprise Salesforce solutions, ensuring alignment with business objectives, technical excellence, and Salesforce best practices.
• This role combines deep hands-on technical expertise with delivery leadership, stakeholder management, and offshore/onshore team coordination to successfully implement, integrate, and enhance Salesforce platforms at scale.

Key Responsibilities:

• Delivery Leadership
• Own the technical delivery of Salesforce projects from requirements gathering through deployment and post-go-live support.
• Ensure adherence to Salesforce best practices, governance models, security standards, and compliance requirements.
• Drive collaboration and consensus across global offshore and onshore development and QA teams.
• Partner closely with Product Owners and Product Managers to manage requirements, UAT closure, release planning, communication, and end-user training.
• Solution Architecture & Technical Oversight
• Review solution designs and provide architectural guidance to solution architects and development teams.
• Oversee integrations with third-party systems and legacy platforms.
• Own data migration strategy and execution, including hands-on involvement in complex data migrations and multi-org user rollouts.
• Identify requirement gaps and provide technical direction to deliver scalable, high-quality Salesforce solutions.
• Team Leadership & Mentorship
• Lead and mentor Salesforce developers, administrators, business analysts, QA resources, and technical consultants.
• Foster collaboration across technical teams, product teams, and business stakeholders.
• Promote best practices in coding standards, documentation, testing, and deployment.
• Stakeholder Engagement & Governance
• Serve as the primary technical point of contact for business leaders and IT stakeholders.
• Identify and resolve gaps between business requirements and technical specifications.
• Provide regular status updates on milestones, risks, dependencies, and deliverables across multiple workstreams.
• Build alignment and consensus across cross-functional teams and leadership.
• Quality Assurance & Compliance
• Define and implement robust testing strategies to ensure solution quality and platform stability.
• Partner with QA leadership to align testing schedules, execution plans, and quality objectives.
• Ensure compliance with organizational standards and data privacy regulations.
• Continuous Improvement
• Stay current with Salesforce seasonal releases, platform enhancements, and emerging technologies.
• Recommend and implement optimizations to improve CRM performance, scalability, and user experience.

Required Skills & Qualifications:

• Experience
• 12+ years of overall IT experience, with at least 8 years in the Salesforce ecosystem.
• Proven success delivering complex, large-scale Salesforce implementations in enterprise environments.
• Experience delivering a minimum of three large-scale Salesforce implementations across Sales Cloud, Service Cloud, and CPQ.
• Salesforce Certifications
• Minimum of 5 Salesforce certifications, including but not limited to:
• Salesforce Administrator
• Platform Developer I & II
• Sales Cloud Consultant
• Service Cloud Consultant
• Application Architect (Preferred)
• Technical Expertise
• Strong hands-on experience with Apex, Visualforce, Lightning Web Components (LWC), and Salesforce APIs.
• Experience with data migration and integration tools such as MuleSoft and Informatica.
• Experience with CI/CD pipelines and Salesforce DevOps practices.
• Hands-on experience with Copado, Data Loader, and DocuSign integrations.
• Leadership & Communication
• Excellent stakeholder management, communication, and leadership skills.
• Strong analytical, problem-solving, and decision-making abilities.

Preferred Qualifications:

• Experience working in Agile/Scrum delivery models.
• Strong understanding of Salesforce DevOps and release management best practices.
• Exposure to multi-cloud Salesforce environments including Sales Cloud, Service Cloud, Revenue Cloud, and Marketing Cloud.
• Bachelor's degree in computer science or engineering (mandatory four-year degree

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