Major Functional Responsibilities
Duties
Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution.
Ensures staff maintains a level of professionalism, competency and motivation through the direction of selection, development and
ongoing evaluation. Promotes safety through the re-enforcement of current safety programs, additional programs, safety meetings,
proper footwear and clothing, and discussions of workers' compensation costs.
Works closely with Transportation Manager to ensure the highest level of efficiency within the overall operation. Ensures trucks are
unloaded/loaded properly on an accurate and timely basis by overseeing workload scheduling and delivery of product in the
warehouse. May operate powered material handling equipment in some locations.
Reviews stock status reports, coordinates with inventory staff to ensure accurate counts of inventory are available and sufficient to
meet customers’ needs, and communicates about low stock items, seasonal swings and customer promotions.
Coordinates with inventory staff to return obsolete product to vendors or sell to other distributors, as needed.
Ensures building and equipment are maintained through supervising personnel in maintenance and repair activities.
Ensures customers are notified of stock shortages by providing information to Customer Service Representatives, Warehouse Shift
Supervisor and Operations Manager regarding shortages, available substitutes, and recording all information.
Maintains knowledge of, and complies with, standardized operating procedures and ensures all department staff do the same.
Performs other related duties as assigned.
Competency Definition
Teamwork Actively participates as a team member toward the completion of goals, taking actions that build productive
team relationships and result in high-quality team output; works and cooperates effectively with others to
attain team objectives.
Integrity and Trust: Seen as trustworthy and truthful by others; treats people with dignity, respect, and fairness; expects the
organization and its members to be fair and honest in all business dealings.
Results Orientation: Focusing on improving business performance by understanding the financial implications of decisions and
Taking action to improve work processes.
Customer Service Demonstrates the ability to understand and meet the needs of customers, both internal and external.
patient, polite, and helpful when trying to obtain information from customers.
Decision-Making Seeks out relevant information to make accurate decisions that result in positive outcomes; makes
decisions in reasonable timeframes, and involves others to ensure buy-in and understanding. Determining a
specific course of action by collecting relevant data, assessing the potential risks and problems, and
empowering others to take action.
Influencing using techniques that appeal to reason, values, or emotion to generate enthusiasm for the work,
commitment to task objectives, or compliance with requests.
Motivating Others: Setting high standards regarding the quality and quantity of work; showing dissatisfaction with merely
average performance; displaying commitment to the organization and enthusiasm for its products or
services; conveying confidence in others' capabilities; appealing to others' unique needs, motives, and
goals to motivate them to achieve; and celebrating others' successes and praising them for a job well-done.
Managing Performance Setting high standards regarding the quality and quantity of work; showing dissatisfaction with merely
average performance; displaying commitment to the organization and enthusiasm for its products or
services; conveying confidence in others' capabilities; appealing to others' unique needs, motives, and
goals to motivate them to achieve, and celebrating others' successes and praising them for a job well done.
Experience, Education, and Certifications specifies required or preferred knowledge, skills and abilities to be effective in the position.
Required is the absolute minimum necessary to perform the functions and duties of the job.
Required Education:
High School Diploma/GED or Equivalent Experience
If Other, please specify:
Preferred Education: Bachelors
If Other, please specify: Business management, logistics or related
area.
Required Experience: 4 - 6 Years
Please specify: Warehouse and team lead or supervisory
experience including in-depth knowledge of all warehouse
phases.
Preferred Experience: 6 - 10 Years
Please specify: Warehouse experience, including in-depth knowledge
of all the warehouses. Supervisory
experience.
Preferred Professional Certification(s): Yes. If yes, please specify: OSHA Forklift Operator Certificate.
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