Job Description

Medical Guardian is a fast-growing digital health and safety company on a mission to help people live a life without limits. With 13 consecutive years on the Inc. 5000 list of Fastest Growing Companies, we’re redefining what it means to age confidently and independently. 

We support over 625,000 members nationwide with life-saving emergency response systems and remote patient monitoring solutions. Trusted by families, healthcare providers, and care managers, our work is powered by a culture of innovation, compassion, and purpose. 

About the Role

Medical Guardian is seeking a curious, creative, detail-oriented Voice AI Conversation & Campaign Writer to help build the next generation of AI-powered engagement experiences for our members and caregivers. This is an ideal role for someone early in their career who is passionate about AI, human-centered communication, language, sentiment, and behavior design — and wants to grow into the expanding field of conversational AI.

You will write the scripts, messaging flows, and conversation logic that power our voice AI bots, ensuring that every interaction feels empathetic, natural, clear, and aligned with the Medical Guardian brand and mission. You’ll collaborate closely with Product, Data, AI Engineering, and Member Experience teams to shape meaningful conversations that support seniors’ wellness, safety, and engagement.

What You’ll Do

• Write conversational scripts, dialogue flows, and engagement campaigns for AI voice bots and automated outreach
• Interpret sentiment, tone, and emotional cues to shape empathetic and appropriate responses
• Build behaviorally informed outreach sequences, including wellness check-ins, nudges, reminders, and caregiver communications
• Collaborate with AI engineers and product managers to translate campaign goals into conversational logic
• Test and refine bot dialogs based on performance data, sentiment analysis, and user feedback
• Maintain brand voice guidelines and ensure tone consistency across all AI interactions
• Partner with Member Services to ensure conversations meet real-world needs and reduce friction
• Document conversational patterns, edge cases, and escalation paths for human handoff
• Stay current on trends in conversational AI, behavior design, linguistics, and human-computer interaction

About You

• 1+ years of experience in writing, content creation, UX writing, customer success, support scripting, marketing copywriting, or related fields
• Strong command of English language, tone, clarity, and grammar
• Natural empathy and the ability to write for sensitive and emotionally nuanced situations
• Curiosity about AI, machine learning, and conversational design (formal background not required)
• Comfortable analyzing feedback, sentiment data, and performance metrics to improve scripts
• Excellent communication skills and ability to collaborate with cross-functional teams
• Highly organized with strong attention to detail
• Interest in supporting seniors, healthcare innovation, or mission-driven work
• Candidates must be authorized to work in the United States without current or future need for visa sponsorship.
• Must have the ability to work from our Philadelphia office on Tuesdays and Wednesdays.

Bonus Skills (Not Required)

• Experience with conversational AI platforms (e.g., Dialogflow, Voiceflow, Cognigy, etc.)
• Background in psychology, linguistics, creative writing, communication, or human behavior
• Experience writing support scripts or call center playbooks
• Familiarity with sentiment detection, natural language processing, or AI ethics
• Understanding of APIs
• Experience with telephony systems such as Five9
• Exprience with campaign management with outreach to customers

Why Join Medical Guardian?

• Work at the forefront of AI + human hybrid care, building tools that meaningfully impact people’s lives
• Opportunity to grow into product, AI design, or conversational strategy roles
• Mission-driven culture focused on safety, wellness, and empowering aging adults
• Collaborative team environment where innovation and empathy are valued

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick Time Off & Holidays)
• Company Paid Short Term Disability and Life Insurance
• Retirement Plan (401k) with Company Match

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