Job Description

Company Mission

At Playbook we believe that everyone deserves the ability to get ahead with incredible sports & academic programs. Through our best in class technology and integrated platform services we are revolutionizing the way that sports, education, and activity entrepreneurs launch and manage programs for students and communities across the world.

We have an amazing list of customers and partners including professional sports teams, fortune 500 companies, and 100's of leading sports and activity organizations across the country. We also have established partnerships with star athletes including Kristaps Porzingis, Didi Gregorius, and over 30 other professional athletes and influencers who embody our values and support our mission.

About the Role

Playbook is seeking a talented and experienced technical writer to work alongside our development team to create, maintain, and publish articles in our knowledge base for our SAAS serving small sports, fitness, and activity organizations. Additionally, the ideal candidate will help with internal technical documentation and the documentation of developer requirements in Jira. We are seeking an experienced technical writer who is passionate about our mission with strong attention to detail and a track record of efficiently delivering exceptional knowledge base content. It's a bonus if you have experience being part of scrum processes and are able to provide references who can confirm that you write incredibly clear and comprehensive Jira tickets.

Tasks, Duties, Responsibilities

• Writing, publishing, and maintaining high-quality content within the support knowledge base including internal and public facing articles.
• Communicate complex technical details to audiences of highly variable skill levels.
• Communicate complex developer requirements to our team of developers in the form of thorough and clear Jira tickets.
• Assist in creation of onboarding guides (userpilot/appcues).

Knowledge, Skills, Competencies

• Experience in planning, leading, directing, and managing the build out of great knowledge bases for SAAS products. Please share the links to knowledge bases you have worked on including precisely what you did as part of the knowledge base build out and upkeep.
• Strong ability and proficiency writing and communicating with the English language.
• Familiarity with using front-end online publishing languages including HTML, CSS, AWS preferred.
• Familiarity with using back-end online publishing languages including python, experience with django preferred but not required.
• Knowledge of UI/UX terminology.
• Ability to work independently and collaboratively in a fast‑paced team environment.

Benefits

• 401(k) and 401(k) matching
• Paid Time Off
• Health Reimbursement Account (HRA)
• Paid Travel Opportunities

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