Job Description

Responsibilities:

• Functions as an individual contributor under minimal supervision, contributing to non-routine problem-solving and/or designs, and implements new software applications or programs; coordinates and plans all of the tasks required for implementation, operations and maintenance.
• Analyzes and studies system requirements and develops methods for problem-solving by producing complex flow charts/data flow diagrams and/or associated documents.
• Advises on computer requirements and limitations to help define automation needs.
• Develops detailed, coding-level flowcharts, action diagrams, pseudo codes, and associated documents from high-level flowcharts.
• Collaborates with senior team members on system design, documents and maintains software component specifications in detailed technical design.
• Collaborates with global development and testing team and for the successful delivery of the project § Leads design discussions with application and program team leads.
• Develops pseudo codes, tables, and narrative descriptions to implement changes.
• Provides technical consultation in solving problems of design and reliability, and in maintaining the ability of the system.
• Writes procedural guidance to be followed by users.
• Maintains files, records, and operational data, and prepares periodic and special reports and other various documents pertaining to assignments
• Participates in the testing of computer programs, revising and refining all necessary documentation as testing is completed.
• Monitors system errors, diagnoses and corrects errors.
• Participates in the review of existing programs to make refinements that increase their efficiency. 
• Triages production tickets and troubleshoots issues as needed; communicates with customer as appropriate.
• Excellent understanding of how software applications and programs are developed, deployed, and maintained.
• Fully understands the software development life cycle (SDLC) and software testing life cycle (STLC) as well as system support and maintenance processes; demonstrates strong knowledge of applications methodologies, best practices, and procedures; and applies them to projects to ensure that applications objectives are achieved.
• Demonstrates business knowledge in one or more domains.
• Understands the concept of SLAs / OLAs in support of system operations
• Tracks and manages work through an internal ticketing system
• Adheres to CMMI standards and process level improvements.
• Excellent understanding of standard operating procedures in Operations and ITIL processes. 
• Participates in meetings with customer and actively contributes towards resolving problems and walking through design solutions as needed.
• Possesses unwavering commitment to customer service and operational excellence. § Assists in supporting client presentations and demos.
• Provides technical and operational support to projects and programs.
• Keeps abreast of new technology and market developments.
• Requests and gives both negative and positive feedback.
• Guides and mentors junior Systems Analyst staff in ensuring compliance with operations release standards and best practices.
• Conducts knowledge transfer to junior Systems Analyst staff and provides training on new techniques and processes.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. Critical Qualifications: 

Requirements

• Bachelor’s Degree or Master’s Degree with 7 – 11 years of working with several programming languages and operating systems.
• Preferred Majors: Computer Science, Information Systems, or a closely related field
• Experience with software development life cycle (SDLC) and software testing life cycle (STLC) 
• Experience with System Operations using ITIL processes
• Experience in healthcare industry
• Experience working with relational databases to facilitate systems analysis
• Highly organized with analytical skills and attention to detail Ability to adapt to task and project changes
• Ability to handle multiple projects with varying priorities
• Strong verbal and written communication skills
• Ability to work within multiple groups of employees, willingly share time, knowledge and information with others.
• Demonstrates flexibility in working under demands and needs of a projject
• Ability to use reasoning to troubleshoot, escalate and solve technical problems
• Ability to work both independently and in a team-oriented, collaborative environment
• Ability to meet deadlines and deliver to commitments
• Ability to effectively communicate technical impact, root cause, and corrective actions to team leads and management
• Domain knowledge of Medicare, Medicaid, or healthcare verticals preferred 

Preferred Qualifications:

• Understanding of SharePoint applications, WebEx, Skype, etc.
• Knowledge of Microsoft Word, Excel, and Visio, with a working knowledge of the rest of the Microsoft Office suite of applications
• Experience in Object Oriented Analysis and Design, SQL, Java, C, and C++, .NET, and PHP
• Excellent understanding of web development
• Strong knowledge of relational database concepts
• Strong knowledge of version control and defect management tools (such as ClearCase, SVN, CVS, JIRA, Bugzilla, ClearQuest)
• Excellent understanding of client-server architecture 
• Experience with software and database architectural techniques and high-level design using UML or similar representational modeling and design techniques 
• Experience working with Relational Databases like Oracle, SQL Server, DB2 etc.
• Experience in building application with high availability and scalability requirements 
• Knowledge of Linux, Perl, Python, and XML-RPC preferred 
• Knowledge of AJAX preferred
• Knowledge in creating database tables, views, medium to complex stored procedures, triggers and functions preferred

Knowledge in fine tuning the SQL queries and improving the application performance preferred

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