The Salesforce Technical Consultant maintains an ongoing comprehensive understanding of the cloud-computing ecosystem. Technical Consultants typically will specialize in a salesforce platform (e.g.Force.com (Sales, Service, Community, FSL, Einstein Clouds but the ability to develop solutions cross-cloud is becoming more critical.
Responsibilities
Working closely with Delivery Managers, Functional Solution Architects, and directly with clients and IT development staff to architect technology solutions to meet client needs and ensure the software product is leveraged correctly and the go forward solution is easy to maintain and meets best practices. This includes a lead role in project discovery and definition workshops, contributing in creating scope and development estimates, and documenting requirements and designs.
Effective in understanding business needs and distilling the information into business and technical requirements
Collaborate with internal stakeholders (sales/pre-sales, engineering, other services teams, etc.) to help customers maximize the value of their Salesforce Industry products and services.
Designing transformational technical solutions and working directly with customers to meet their business requirements in accordance with industry best practices.
Leading and mentor the development and QA teams on the project.
Responsible for the application design, development and support of Salesforce Service Cloud & Field Service Lightning related projects. The candidate must demonstrate progressive leadership in the full life cycle of the software development environment.
Through the use of UML diagrams, design documentation and best-practice methodologies; candidate will be responsible for the detailed design of Salesforce related projects from inception through production support.
Responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented, and performance requirements are closely monitored by working with the development teams.
Responsible for creating, delivering, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Visualforce, Lightning, LWC and J2EE technologies.
Advocate and implement best practice development methodology to drive quality delivery of enterprise solutions.
Develop POCs or help customers and partners with complex coding tasks.
Identify and lead internal initiatives to grow the consulting practice; contribute to the overall knowledge base and expertise of the community.
Experience
Extensive experience and understanding of the Health/Insurance/Automotive Sector and the need for digital disruption.
10+ years of experience of working on deployment teams, ideally using Agile development techniques.
Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations for Health/Insurance/Automotive clients.
Experience leading teams in the analysis of complex problems, and the design and implementation of related solutions.
Experience in Salesforce (SFDC) CRM with end to end implementation experience.
Salesforce.com integration experience, including between different business systems as well as working with integration tools..
Strong experience with configuration, customization, programming with APEX APIs, APEX, Triggers, Apex classes, APEX Web services, API, AppExchange deployment, Salesforce.com s-controls. and implementing new instances of Salesforce.com from scratch.
Additional Salesforce.com experience includes Workflow Alerts and Actions, Approval Workflow, Process Builders and Lightning Flow.
Strong practical deployment knowledge of Lightning, VisualForce, Flex and LWC.
Ability to define the system landscape, to identify gaps between current and desired end-states and deliver a CRM solution.
Understanding of DevOps and Release Management for large scale transformation projects.
A self-starter, adept at picking up new skills and technologies, and eager to break new
ground
Excellent communication skills to communicate with customers, partners, and internal team members
Technical Skills
Data modelling, Process modelling tools and best practices
Technical Solution Design, Backlog Grooming for Design & Implementation
Salesforce Sales/Service Cloud, Health Cloud/Finance service Cloud Consultant
Devops and Release management
Prior experience working with Salesforce, Siebel Industry Applications or other industry specific CRM applications is an advantage.
Salesforce/Apex, Triggers, Workflow Alerts and Actions, Process Builders, Visualforce, Lightning, LWC
Familiarity with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
Desired Qualifications
Bachelors or Master's degree in Computer Science, Software Engineering, Business or a related field
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