Job Description

Create and manage changes to the system without interruption to the user

Modify/configure the system to increase benefits and usability

Daily administration and support of Salesforce including but not limited to managing multiple user setups, permission groups, customization of objects, fields, record types, page layouts and validations

CRUD management & maintenance of user & system licenses

Communicate with users regarding new features, enhancements, and changes to the system

Monitor usage and mentor users/groups needing assistance

Continually seek ways to further enhance the end-user experience

Document company processes and workflows

Develop process documentation and field maps

Create new processes and associated reporting

Import data as appropriate

Monitor and manage exception logs for back-end system integration with SFDC

Monitor, maintain & improve data quality

Create & maintain dashboards

Create & maintain reports including folder maintenance

• Salesforce.com Administrator certification is required
• Bachelor s degree in information technology or related field
• Excellent analysis and problem-solving skills
• Detail oriented and self-starter with strong written and interpersonal skills
• Ability to work independently, as well as part of a team
• Great communication skills with enthusiastic personality

• Salesforce
• Salesforce Service Cloud
• Salesforce Shield
• Drawloop
• Copado
• ezProtect
• OwnBackup backups and seeding
• Metazoa Snapshot

• Strong work ethic/Time & attendance punctuality

Candidates in Columbus, OH - preferred

Laptop Shipped/ Need to pick up

Shipped or Pick up

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