Job Description

Preferred Education:

Bachelor s Degree in Computer Science, Information Technology, Computer Engineering, or a closely related field.

Job Description:

Create and manage changes to the system without interruption to the user
Modify/configure the system to increase benefits and usability
Daily administration and support of Salesforce including but not limited to managing multiple user setups, permission groups, customization of objects, fields, record types, page layouts and validations
CRUD management & maintenance of user & system licenses
Communicate with users regarding new features, enhancements, and changes to the system
Monitor usage and mentor users/groups needing assistance
Continually seek ways to further enhance the end-user experience
Document company processes and workflows
Develop process documentation and field maps
Create new processes and associated reporting
Import data as appropriate
Monitor and manage exception logs for back-end system integration with SFDC
Monitor, maintain & improve data quality
Create & maintain dashboards
Create & maintain reports including folder maintenance

Mandatory skills

Salesforce.com Administrator certification is required
Bachelor s degree in information technology or related field
Excellent analysis and problem-solving skills
Detail oriented and self-starter with strong written and interpersonal skills
Ability to work independently, as well as part of a team
Great communication skills with enthusiastic personality

Certifications or Desired skills if any

Salesforce, Salesforce Service Cloud, Salesforce Shield, Drawloop, Copado, ezProtect, OwnBackup backups and seeding, Metazoa Snapshot

Nice To Have Skills

Strong work ethic/Time & attendance punctuality

Qualifying questions if any

Candidates in Columbus, OH - preferred

Job Tags

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