Job Description

Contract Period: 1yr.

Work Hours: 8:30am ~ 5:30pm

Person in needed: 2

• Preferred bilingual Koreans

Key Responsibilities

• Documentation Management
  • Prepare, review, and maintain all shipping and receiving documents (BOLs, packing lists, invoices, PODs, etc.).
  • Ensure compliance with company, customer, and regulatory documentation requirements.
  • Maintain accurate filing systems (digital and physical) for all logistics-related records.
• Communication & Coordination
  • Act as the primary point of contact between the warehouse team and customers for logistics documentation and service updates.
  • Coordinate with warehouse staff to track shipments, resolve discrepancies, and provide timely updates to customers.
  • Support issue resolution by escalating and following up on documentation errors, delivery exceptions, or claims.
• Invoicing & Financial Support
  • Generate, verify, and process logistics-related invoices in alignment with contractual agreements.
  • Communicate billing details to customers and internal finance teams, ensuring accuracy and timeliness.
  • Assist in resolving discrepancies in billing, payments, and supporting claims processes.

  Qualifications

• Bachelor’s degree in Business, Supply Chain Management, Logistics, or related field preferred.
• 3+ years of experience in logistics coordination, supply chain operations, or customer service (warehousing experience a plus).
• Strong organizational skills with attention to detail and accuracy.
• Excellent communication skills (verbal and written) for cross-team and customer interactions.
• Proficiency in MS Office (Excel, Word, Outlook); familiarity with ERP/WMS systems preferred.
• Ability to manage multiple priorities in a fast-paced environment.
• Preferred bilingual Koreans

Key Competencies

• Detail-oriented and process-driven.
• Strong problem-solving and follow-up skills.
• Customer-focused with ability to build positive relationships.

Adaptability to shifting priorities and time-sensitive tasks.

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