Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills
📍 Location: Georgetown, Penang (Onsite)
🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am
(5 days per week, 8 working hours + 1 hour break)
💻 Job Type: Full-time (Rotational Shift)
💰 Salary: RM 3,000++ (Extra Allowances will be provided)
Overview:
The CSS is the main point of contact for customers using our client's food ordering app.
They handle customer inquiries, concerns, and provide information through inbound and
outbound phone calls.
Qualifications:
● Education: Bachelor's Degree, Diploma, or equivalent in any field.
● Work Experience: At least 6 months in customer support; call center experience
is advantageous but not mandatory. Fresh graduates can apply.
● Language: B2 level proficiency in English.
● Interpersonal Skills: Customer service-oriented, active listening, and ability to
handle inquiries professionally.
Technical Skills:
● Typing speed of at least 40wpm with 90% accuracy.
● Computer literate with proficiency in Microsoft Windows and Office.
Responsibilities:
● Assist customers in placing online orders.
● Provide support through phone calls.
● Process payments securely.
● Proactively support customers and maintain brand reputation.
● Identify and escalate priority issues.
● Collaborate with the team to improve customer support.
● Maintain and improve service quality
...Appreciation Events and Employee Assistance ProgramsPosition Summary:Responsible for the overall support, strategy and development of the EHS functions of Ventura Foods operations. Relies on extensive experience and judgment to plan and accomplish goals. Requires familiarity...
...landing pages, emails, and product pages. This is not your average content writer position. This role is for someone who understands the... ...$75K This is a full-time W2 salaried position. Role is remote with occasional travel to the home office in Phoenix.. Healthcare...
We are looking for an experienced wine sommelier. If you love wine and are good at communicating with people, then this position is very suitable for you.Responsibilities:1. Provide professional wine and beverage services to customers to ensure that their needs are...
Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility...
...in patient care. With decades of expertise, RadNet is Leading Radiology Forward . With dynamic cross-training and advancement opportunities... ...site conditions beyond their authority to the Operations Manager which could impact the quality of care of service that we provide...