Job Description

This is a dynamic leadership position for a results-oriented leader who wants the challenge of running their own site including sales, hiring, training, leading, managing, full P&L responsibility and most importantly, providing excellent customer service and experience every time! At Wash Masters we strive to provide a superior customer experience every time and we are looking for smart, kind and driven people who will get to know their team and help them achieve their personal and professional goals.

The General/Site Manager will be working on-site at the car wash, greeting and interacting with customers and leading a team by example. This person will be responsible for establishing and maintaining customer service, overseeing the operation of a location, and ensuring maximum sales and memberships through world class customer service. Additionally, this person will be providing a high-quality customer experience with extreme attention to detail on site cleanliness.

• Site managers must have at least one year of car wash management experience to apply .

Essential Duties and Responsibilities:

• Hires and retains a great team of smart, kind, and driven people.
• Invests time to help each member of their team achieve their personal and professional goals.
• Regularly provided feedback regarding performance, providing an opportunity to improve skill.
• Constantly learns and becomes better in their leadership skills.
• Grows top line revenue and membership by making certain each guest is greeted with enthusiasm and kindness.
• Is relentless in providing a clean and safe environment for their team and guests.
• Appreciates the intellectual challenge to learn all about the soaps and unique equipment we use to give our customers a clean, shiny, and dry car.
• Collaborates with our excellent maintenance experts who will help them maintain their soap and equipment.
• Loves working outdoors with the team and constantly teaching, coaching, and inspiring the great people you work beside.
• Provided customers a positive experience worth talking about.
• Ensures compliance with all policies and procedures through regular meetings and training of team members.
• Handles discipline and termination of team members as needed and in accordance with policy.
• Trains and develops team members in all aspects of the Wash Masters business, such as service, cashiering, and safety.
• Oversees the productivity, breaks, and daily scheduling of all team members.
• Monitors the performance of location financials; contributes towards reaching financial goals.
• Prepares and handles daily cash deposits.
• Orders, stocks, and maintains merchandise and inventory for the location.
• Handles vehicle damage claims with a sense of urgency.
• Ensures location is clean and well maintained; performs and/or delegates general housekeeping and maintenance responsibilities as needed.
• Assists customers in locating various products, resolving complaints, or providing information; directs customers to other departments as necessary.
• Properly uses membership approach when interacting with new customers.
• Performs other duties as assignee
• Qualifications and Requirements:
• Strong leadership and communication skills.
• Record of developing Team Members and Leaders
• Self-motivated, and results driven leader.
• Excellent customer service skills.
• Experience leading a membership model (preferred)
• Experience managing a preventative maintenance program or something similar (preferred)
• Must be able to read, count, and write accurately.
• Must be able to work various hours, weekends, and holidays.
• Must be able to smile and maintain a clean appearance as per the dress and grooming standards.
• 2 years or more of being responsible for the results of a high performing store, location, or company.
• Hiring the right Team Members
• Training and mentoring Team Members
• Managing Cost/Expenses/Scheduling
• Ensure product and location represent company standards on site at all time (brand, cleanliness, product quality)
• Retail experience preferred.
• High school diploma or equivalent, college degree preferred.
• Prolonged periods standing and working on cash register or related equipment.
• Must have a valid driver’s license

The Beginning
Our story began over 20 years ago, when Ali Sharaf, founder of Victron Energy, decided to take a step into the car wash industry. Ali started out as a civil engineer and then businessman building convenience stores throughout Texas. He saw early on the need and demand for a car wash brand that could match the level of service and quality of Victron's convenience stores. Thus, in 2004, Wash Masters was born!
Our Mission
At Wash Masters it is always our mission to give our local communities fantastic value, fast & friendly service, and a Masterfully clean car. Our locations throughout North and East Texas offer state-of-the-art express exterior washes and interior services. Whether it’s a quick, high-quality wash or a full Showroom Detail, our dedicated team provides exceptional care to give every customer the best experience possible.
Different is Who We Are.
At Wash Masters and Victron Energy, we are proud that no two locations are built the same, because no two towns are the same.
We custom design and build every wash from the concept up taking into consideration that our customers and communities deserve better than a cookie-cutter layout. Try us once in your community, and you’ll see the difference yourself.

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