Business Analyst - Intermediate Job at Cleo Consulting, Ontario, CA

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  • Cleo Consulting
  • Ontario, CA

Job Description

Assignment: RQ00180 - Business Analyst - Intermediate

Requisition: RQ00180

Job Title: Business Analyst - Intermediate

Client: Metrolinx

Start Date: 2026-02-02

End Date: 2026-07-31

Department: Operations

Office Location: 277 Front St W, Toronto

Business Days: 130.00

Location: Hybrid 3 days onsite/2 days remote (subject to change)

Public Sector Experience: No

Must Haves:

  • 5+ year experience ServiceNow ITSM, ITOM discovery & Service Mapping
  • 5+ year experience ServiceNow Agile 2.0

Description

  • Candidates for this role should have at least 5 years of experience in Business Analysis using ServiceNow. They should also have a broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.
  • The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement. They will be able to explain the core principles of Business Analysis, and how it relates to SDLC within the ITIL framework.

Skills:

  • ServiceNow CMDB data model (CSDM)
  • ServiceNow ITSM, ITOM discovery & Service Mapping
  • ServiceNow Agile 2.0
  • ServiceNow ServicePortal
  • Business application architecture
  • Familiarity with Infrastructure (Windows Server, Linux), Virtualisation (VMware, Hyper-V) and Network architecture (switches, routers, firewalls, OSI network model)
  • Ability to discuss requirements and troubleshoot with Business Analysts, Scrum Masters and Engineers.

Job Tags

Work at office,

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