Job Description

Canopy by Hilton's culture is defined by who we are and how we interact with each other, our guests, our partners, and our neighbors. Our culture, "Positively Yours," is much more than a slogan. It's our underlying attitude, the story of who we are and how we approach everything.

At the core of Canopy by Hilton’s culture is the Positive Stay Promise. An ideal Enthusiast sets the tone for creating the “Positively Yours” culture at our hotel and is committed to delivering the lifestyle experiences our guests want. 

The beautiful new Canopy Jersey City Arts District is looking for an exceptional candidate as its new Arrival Enthusiast

Job Description for Arrival Enthusiast/Door and Valet Captain

POSITION TITLE: Arrival Enthusiast/Door and Valet Captain

REPORTS TO: Lead Welcome Enthusiast/Director of Front Office

POSITION SUMMARY:

Primarily responsible for the supervision of all bell desk staffs, activities on the front drive and also up keeping of Front Drive area. The Arrival Enthusiast is also responsible for welcoming all guests to the hotel as well as bidding them with a fond farewell. He should make sure all luggage, letter, courier, and message movements are tracked and accounted. 

Always adhere to hotels standard operating standards and also communicate with Welcome Desk Manager to increase the efficiency of Door Area and Front Drive

Arrival Enthusiast DUTIES AND RESPONSIBILITIES:

• Ensure that Front Drive is manned at all times.
• Keep working area, clean and tidy always.
• Maintain the cleanliness of the Front Drive Area
• Ensure that smooth and fast baggage handling for all arrival/departure guests. 
• Maintain close relationship with reception / information / cashier as well as other departments.
• Attend all guest calls for Bell stand / Door Services related services.
• Retrieve or Drop off Guest’s baggage’s to/from guest rooms.
• Errand cards are filled in for all baggage movements (Check-in, Check-out, Left luggage etc.)
• For any guest requests follow up call to be made back to the guest to verify complete satisfaction. 
• All guest requests are logged on to guest request tracker.
• Check the inventory of items on loan, and all items are collected at the time of on or before check-out.
• All baggage movements are tagged and recorded.
• Update luggage movement register and sign off daily.
• Ensure left luggage forms are filled and duly signed by guest and also all applicable policies are explained to the guest.
• Maintain flow of the Front Drive by contacting Valet. Issuing Valet Tickets to Guest, directing guest to parking garage.
• Assisting guests with loading and unloading luggage from guest’s vehicle.
• Present guests with their car keys after valet drops off vehicle.
• Guest Messages are distributed properly and accurately.
• Guest and other departments letters, couriers are distributed properly and accurately.
• Order required newspaper for next day and monitor delivery of newspapers to each occupied guest room.
• Help always observe safety and security rules.
• Alert the management of any unattended packages and stranger found in the premises.
• Checks the daily arrival list for VVIP's or guests with special need.
• Prepare for group movements and ensure enough staffing is in place to handle groups.
• Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.
• Recognize all returning and VIP guests and welcome them back. 
• Helping guest service team in escorting guests to and from their accommodations and orienting them with the property features, facilities and in room equipment’s.
• Inform guest about all hotel and guest room features, hotel facilities and emergency procedures. 
• Assist guests with their luggage and try to acknowledge them by name.
• Make package and laundry deliveries to guest rooms as instructed.
• Store and retrieve luggage and other objects for guests.
• Be aware of daily hotel activities, group and VIP arrivals. 
• Communicate special guest requests to the Asst. Front Office Manager / Manager on Duty.
• Ensure the lobby, bell closet and work areas as well as departmental equipment are always clean and presentable.
• Assist the security team in scanning all guest luggage's.
• Offer assistance to all guests at times. 
• Provide an efficient luggage storage, delivery, and collection service.
• Perform any other works as and when assigned by the management.

PREREQUISITES:

Previous experience in hospitality would be preferred and Commitment to delivering a high level of customer service. Be a good team player and Flexibility to work a variety of early and late shifts. Able to stand for long hours and Transport guest luggage to and from guest rooms and/or designated bell area. 

EDUCATION:

High school or equivalent education. Computer Basics and knowledge of Property Management software. 

EXPERIENCE:

Previous experience working within a hotel environment in the star / luxury market is essential Skills and Knowledge. Strong Communication skills (verbal, listening, writing), Innovative, Pro-active, and reliable. The successful candidate is likely to have a passion for customer service.

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